Heys 4WD 20" Carry-On

List Price: ~~$300.00~~
Our Price: $94.49
Category: Apparel
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Apparel Details

Brand: Heys
Model: D201
Product features:

Polyestercarbonate Composite
Carry on
4 wheel spinner
Do not wash
Imported

Accessories:

Apparel reviews of Heys 4WD 20" Carry-On

Customer Review: great design, but bad quality and poor service
Rating: 1 Stars

I travel a great deal. I'm also one of those unlucky people who had their luggage lost more than once (one time suitcase was not recovered at all, although airline did compensate). So, for week long or so trips now I do carry on only. This suitcase is absolutely ideal. First and foremost, the size. Most airlines will limit carry on dimensions to the total of 45" (W+H+D). This one fits the bill. Older Delta airplanes for example have rather small overhead compartments, but this carry-on fits with no problems. Secondly, it's very light weight, so with current weight restrictions it's definitely a help. Last but not least, very convenient wheel setup. Suitcase rotates 360 degrees and navigating it takes very little effort. A big plus during the layovers or running through the airport.

I think that for carry-on piece (and I've had many), this one is as roomy as it gets. Very comfortable space for 4-5 day trip for me. I like the way Heys padded the telescopic handle, as those are usually a nuisance when it comes to taking up internal space. So, they did nicely with the design. As a rule of thumb, I usually make sure that everything I pack fits in (packing cubes are a huge help), and on the way back use the expansion feature for the things I end up buying on the trips. It works out quite well.

The case also seems durable enough with sturdy zippers. I got mine in silver: it's practical and stylish, and holds up very well on all my trips. The paperwork that came with it claims 7 year limited warranty, but I have yet to have a problem.

*******UPDATE 12/10/09 --> from 5 down to 1 star (CONSUMER BEWARE):
I left my initial review intact, but please be aware that now that I had a problem, I found out that Heys has "F" (lowest) rating with Better Business Bureau (BBB)

My suitcase finally had a problem, while not a major one - the zipper tab broke off. Repair center was easy to locate, but they charged me service fees on top of warranty repair fees billed to Heys. I had contacted Heys about it, and initially they've promised to resolve the out-of-pocket expense. Later on they refused to help recover the sum that I had to pay despite the fact that luggage was under warranty. Heys claims they have no control over shop policies, yet they still contract them for repairs? It was very disappointing. Things break, that's why there's warranty, but I don't understand why it had to cost me to do the repair. Hence the change from 5 to 1 star rating. Taking my experience into consideration and reading another negative review on here with complaints about service, I would suggest you shop a different manufacturer. Beware.

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