Heys Xcase 20" Carry-On
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List Price: Our Price: $59.99 Category: Apparel See more product details |
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Description of Heys Xcase 20" Carry-On
ATHENA TSA 3PCS(21,28,32 Polypropylene SetApparel reviews of Heys Xcase 20" Carry-On
Customer Review: Falling apart at the seams
Rating: 3 Stars
Looks great and very light but not the most durable. Granted I have had mine or 2 years now, but it's starting to fall apart at the seams at the lower part of the case. And it's happening on both sides.Customer Review: Fragile
Rating: 2 Stars
Yes it's light but at a price. We have 4 pieces of Hey's luggage and over the course of 3 flights in one year 3 out of the 4 pieces have broken. We wrote off the first incident as rough handling on behalf of the airline. The retracting handle was bent, kinked and unable to retract. Second incident was a huge dent in the corner, and a crack. Now just having returned from another trip, our third piece has had the retracting handle broken. The polycarbonate around the handle shattered, and the mechanism in the handle broken. And yes the polycarbonate looks sharp but is very susceptible to scuffs, scratches and marking so don't expect your shiny new luggage to look that way for long.
If you really need ultra lightweight luggage this may be the way to go but the trade off is too large for me, what's the point of lightweight if it cannot stand up to the rigors of travel? 3/4 over 3 trips is just too high of a fail rate.
Customer Review: Worst customer service ever
Rating: 1 Stars
I have had to replace both my sets of Heys luggage...more than once. The single handle bar is not strong enough to take the stress of more than 30 pounds of luggage. The handle will break. The suitcases crush in when handled by airlines. The stitching will rip apart. The knob used to depress the handle will stop working. And Heys will tell you that the damage is not covered by their 5-year replacement warranty, after you have driven 40 minutes to one of their authorized repair centers. Then they will offer to wholesale you a new suitcase, which would be a waste of money, considering that this luggage is designed to break. When the company actually did replace on of my six suitcases purchased from them, they sent me the most hideous bright orange case, to clash with my pink and blue sets. This company is a nightmare to deal with. Buyer beware.Customer Review: too flimsy to travel with
Rating: 1 Stars
I bought this luggage because of the "lifetime warranty". After my 1st flight, the supposedly hard case luggage came back to me with a 6 inch crack in the side. Heys does not cover any damage sustained during travel, and does not take responsibility for selling a flimsy, weak "hard"case luggage. I will never buy Heys again.
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